Do you know how to win and retain customers in an environment disrupted by digital technology?

Empowered by technology, consumers are increasingly in control of how, when and where they interact with organizations. Retail is at the epicentre of disruption as digital technology changes customer expectations and experiences.

To win in this new world, retailers and brands must enable consistent and relevant experiences across multiple touchpoints, both their own and those of partners. But how can companies do this? Find out by watching the recording of our expert webinar on how organizations have to react to changing customer expectations.

 

Our webinar experts are:

Ping Hao, CEO and Founder of Brand3P – Ping’s company Brand3P advises brands on how to establish an ecommerce strategy for Walmart.com and Amazon. In her previous role as Associate Director at Walmart.com Marketplace, Ping built out the Walmart global ecommerce Marketplace platform.

Michelle Beeson, Forrester Analyst – Michelle works as a Forrester Analyst serving eBusiness and Channel Strategy Professionals. Michelle’s research covers digital commerce and how organizations engage with customers.

Was Sie lernen werden:

  • The latest research on changing customer behaviour
  • Where customers shop and get information from
  • Digital product data disruption in retail
  • Which internal and channel digital walls need to come down

Jetzt Webinar-Aufzeichnung ansehen:

Präsentiert von

Michelle Beeson

Analyst
@ Forrester

Ping Hao

Founder & CEO
@ Brand3P